Money-Back, Buyback & Exchanges Policies

  • 15 Day Money-Back or 15 Day Exchange is not applicable on Customized Jewellery i.e. including personalized or carved products.But eligible for Lifetime Exchange and Buyback.
  • After receiving your returned items, our quality assurance department will thoroughly examine it.
  • A 15-day refund will not applicable, if any purchased item that shows signs of wear or has been changed, damaged or resized i.e adjusted by a jeweler outside of the company.
  • During 15 day return,you must accompanied the product by the original product certificate and the original / copy of the invoice and all the related document.
  • In case the customer is unable to present the original certificate,the company will send the jewelry/solitaire to lab for re-certification. Its shipping and certification costs are borne by the customer.
  • The refund amount will be 100% of the actual amount paid by customer. If coupons, discounts, or promotional codes were used during the original purchase process, the refund amount will be reduced by the amount equal to the coupons, discounts, or promotional codes (as applicable).
  • If coupons, discounts or promotional codes were used in the original purchase process, the amount of the buyback / exchange will be reduced by the amount equal to the coupons, discounts or promotional codes (as applicable).
  • If customer got discount on making charges then the discount will not be deducted,if coming at Lifetime Exchange (LTE) value.
  • If customer got discount on diamond value or gold value then the whole discount will be deducted if coming at Lifetime Exchange (LTE) value.
  • 1If customer got discount on MRP, 70% discount will be deducted if coming at Lifetime Exchange (LTE) value.
  • 1In the event of refund on 15 Day Money-Back,Payment of the refund amount will be made by online bank transfer to the customer's bank account within 10 days of receipt of the product.If the payment method is via online debit / credit card / online banking, the refund will be processed by voiding the transaction.
  • 1Products purchased from other than Joyaskart Website (www.joyaskart.com) cannot be exchanged.
  • 1If the exchange product value is higher than the value of the previous product, Customers must pay the difference.
  • 1If the value of the exchange is less than the value of the previous product,the difference will be refunded during the 15-day exchange.However, in the case of a lifetime exchange, the difference remains in the future purchase credit.
  • 1The company will decide the prevailing market value.
  • 1Joyaskart reserves the right to modify the terms and conditions for specific customers. In this situation, the customer is always notified of the decision prior to purchase.
  • 1Making charge and taxes are not included during the calculation of lifetime exchange and buyback values..
  • 1If the customer does not have an invoice, an additional 10% will be deducted from the value of LTE.
  • 1Only once you can exchange your product with in 15 day for 100% refund.if customer want to exchange same product second time then it will come under life time exchange.
  • 2Under the 15-day refund policy, previously exchanged orders will not be eligible again for a 15-day refund

Resizing & Repairs Policies

  • If you want to adjust the size of the ring, the company will adjust its size for free, unless it is impossible to adjust the size in some cases.
  • If the cost of the adjusted ring is higher than the cost of the existing ring, the increased cost must be borne by the customer.
  • If the price of the adjusted ring is lower than the price of the existing ring, the difference will be refunded to the customer.
  • In the case of a refund, the same payment will be made by online bank transfer within 10 days of sending the resized product.
  • If you need to repair your product for several reasons, the company will repair / replace the product on a case-by-case basis at a cost determined by the company.
  • Customers are responsible for shipping costs associated with repair and size adjustment policies.